Skip to main content

Privacy policy

I / The purpose of the privacy policy

This privacy policy is intended to provide users of the website https://www.twistrans.com/, owned and managed by TWIS Translation, with information about:

  • personal data collected by the website;
  • how this data is used;
  • access to this data;
  • the rights of the website’s users;
  • the website’s cookie policy.

This privacy policy operates in conjunction with the general terms and conditions of the website https://www.twis-translation.com/.

II / Applicable law

In accordance with the General Data Protection Regulation, this privacy policy is subject to the following regulations:

Personal data is:

  • processed in a lawful and transparent manner;
  • collected for clearly defined, specific and legitimate purposes and will not be further processed in a way which is incompatible with these purposes. Pursuant to Article 89, Paragraph 1 of the GDPR, the storage and processing of this data for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes are not considered incompatible with the original purposes;
  • adequate, relevant and limited to what is necessary for the purposes for which it is processed;
  • accurate and, if necessary, kept up to date. All reasonable steps will be taken to correct data which is incorrect for the purpose for which it was collected;
  • stored in a form which allows identification of the data subjects for a period of time which is sufficient for processing;
  • processed in such a way as to ensure its security, including with regard to unauthorised or unlawful processing, the loss or the destruction of such data, whether accidental or intentional.

The processing of collected data is lawful only if at least one of the following conditions is met:

  • The data subject has consented to the processing of his/her data for one or more specific purposes.
  • Data processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures, carried out at the request of the data subject.
  • Processing is necessary for the fulfilment of a legal obligation to which the data controller, TWIS Translation, is subject.
  • Processing is necessary to safeguard the vital interests of any natural person.
  • Processing is necessary for the performance of a task of public interest entrusted to TWIS Translation.
  • Processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, unless the interests, freedoms or fundamental rights of the data subject prevail.

III / Consent

By using the website https://www.twistrans.com/, users consent to:

  • all the conditions included in this privacy policy;
  • the collection, use and retention of the data listed in this privacy policy.

IV / Collected personal data

When browsing the website https://www.twistrans.com/, different personal data about users is collected.

  • Data about your identity such as your first name, surname, company name, address, email address and phone number may be requested.
  • Browsing data: this data provides information about your use of the website, including your IP address, browser, browsing time, search history, operating system, language and viewed pages.
  • Data regarding your visits to the website, including traffic data, log files and other data or communication resources used while accessing the website.
  • Data on the use of social media when you use social media features.

No additional data is collected without informing you in advance.

V / Processing this data

The personal data collected on the website https://www.twistrans.com/ is collected and processed only for the purposes specified in this privacy policy and/or on the relevant pages of the website. The personal data we collect will not be used for any other purpose.

If you are a user, we collect your data to:

  • manage your requests sent via the contact page;
  • ensure the website’s security and traceability.

We can also use cookies or trackers to:

  • improve your user experience. Rejecting cookies will prevent you from enjoying the best browsing experience on the website;
  • analyse traffic and data on the website to calculate the number of website users, to make it easier to use and to ensure that it is able to respond quickly to your requests.

VI / Sharing collected personal data

  • Employees: We can openly disclose information to company employees of TWIS Translation insofar as they need it to pursue the purpose set out in this privacy policy.

In addition, collected personal data may be shared:

  • if the company TWIS Translation is obliged to do so by law;
  • if the information is required for any legal proceedings;
  • to protect TWIS Translation’ legal rights as a company.

Other than as provided for in this policy, personal information will not be disclosed or shared with third parties under any circumstances.

VII / Storing and protecting personal data

The company TWIS Translation does not keep personal data for longer than is necessary for the purposes for which it is collected:

  • up to one (1) year after the last contact, if you do not have a customer account;
  • up to seven (7) years (statutory period) from the last service performed;
  • in all other cases, data must not be kept for more than one (1) year.
  • lastly, data collected by means of cookies or trackers will be kept for up to six (6) months for cookies or trackers which measure traffic and up to thirteen (13) months for all others. After the aforementioned periods, your data will be anonymised and kept exclusively for statistical purposes

To protect this data, we implement the following measures:

Your data is stored on a secure server in Europe and protected by a firewall and anti-virus software. We have put technical and organisational measures in place to ensure the security and privacy of your data and to protect it from accidental loss, unauthorised access, use, modification and disclosure. However, given the peculiarities inherent to the internet, we are unable to guarantee the optimal security of information exchanges on this network. We make every effort to protect your data but we cannot guarantee the absolute security of information communicated to the website. You acknowledge that you are providing your data at your own risk. We cannot be held liable for any failure to comply with the privacy settings and security measures which have been put in place on the website. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to make sure that the password used to access your user account remains secret. Do not disclose it to third parties under any circumstances.

VIII / User rights

Pursuant to Chapter 3, Articles 12-23 of the GDPR, users of the website https://www.twistrans.com/ have the following rights with regard to their personal data:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restrict processing;
  • right to data portability;
  • right to object;

To assert any of these rights, access, modify or delete your data in any way, you can contact our data controller: Jonathan Denys – TWIS Translation – TWISTRANS FZ-LLC, RAKEZ Business Zone, FZ Academic Zone 01, Business Center 5/B12.913, UAE – contact@twistrans.com

However, pursuant to Article 12.6 of the GDPR, with regard to the exercising of these rights, TWIS Translation – Jonathan Denys, as the data controller, reserves the right to ask you to prove your identity. We would like to inform you that the data used to confirm your identity will be deleted once we have responded to your request.

We have a period of one month to respond to any request relating to the exercising of your rights. In the event of a complex request or a large number of requests, this period may be extended by two months.

IX / Cookie policy

A cookie is a file stored on a user’s hard drive when he/she browses a website. This cookie records information about the user’s browsing habits so that we can provide a better user experience.

For technical reasons, we use cookies to:

  • remember your chosen language;
  • enable the purchase of services and the viewing of our website;
  • enable you to subscribe to our newsletter;
  • protect our website;
  • manage website usage statistics.

You can configure your browser to inform you when a cookie is created or to prevent cookies from being created by doing the following:

Although you will not be denied access to our website, some features may not be available.

In accordance with the GDPR, you can choose to be notified each time a cookie is created or to disable the website’s use of cookies entirely.

The TWIS Translation website uses the following third-party cookies:

  • _ga _gid _gat _gac_ _utma _utmb _utmc _utmz _utmt : statistics cookie.

X / Changes to the privacy policy

To comply with the law or to reflect any changes in our personal data management process, this privacy policy may be changed and updated from time to time. Users are advised to check this policy regularly to keep up to date with our policy on the collection and processing of personal data.

XI / Contact

Jonathan Denys – TWISTRANS FZ-LLC, RAKEZ Business Zone, FZ Academic Zone 01, Business Center 5/B12.913, UAE – contact@twistrans.com