As a leading localisation agency with representation in Europe, the Middle East and Asia, TWIS specialises in providing high-quality language solutions for businesses all over the world. With expertise in fields such as IT, technical and marketing translations, we provide accurate and culturally appropriate texts which are tailored to our clients’ needs.
Accuracy, reliability and customer satisfaction are at the heart of every project at TWIS.
Our dedicated teams of linguists and project managers work tirelessly to achieve exceptional results.
Our commitment to personalised service, attention to detail and proactive communication set us apart from our competition. We endeavour to understand our clients’ unique requirements and deliver solutions which meet their specific needs. Our stringent quality control processes guarantee the accuracy and consistency of every localisation project.
At TWIS, customer satisfaction is our top priority. We listen to our clients’ feedback, anticipate their needs and aim to exceed their expectations at every stage.
With our global network of linguists, technological skills and a wide range of language capabilities, we support clients across different regions and industries, delivering accurate translations and related services in any language.
Leveraging the power of AI and machine translation, we design processes to handle large volumes in short timeframes without compromising quality.
Whether you’re a small business or a multinational corporation, you can trust TWIS to provide reliable, professional and cost-effective language solutions which will ensure your international success.
History
Founded in 2010, TWIS has been providing high-quality translation services to clients around the world for more than 15 years.
To offer its clients the absolute best professional translation and localisation services, TWIS is constantly expanding its network. Every year, we hire new team members to further enhance our skills and specialties. Our company started out as a small team of dedicated linguists who were passionate about breaking down language barriers and facilitating global communication.
Over the years, we have become a trusted partner in the industry, serving a diverse range of clients in various sectors, including marketing, IT, technology, healthcare, legal and much more.
Our commitment to quality, innovation and customer satisfaction remains unwavering as we continue to evolve and adapt to the changing needs of our clients in an increasingly interconnected world.
How we work
Proactive language solutions
We listen to our clients.
At TWIS, we begin by talking with our clients to make sure we fully understand what they need and to introduce our company, team and processes.
We tailor our solutions.
Based on the initial discussion with our clients, we adapt our processes and our team to ensure they are the right fit for their projects.
We translate your projects.
After client approval, we send the projects to the bespoke team which will work on the project.
We hone your documents.
Our internal processes and documentation, created specifically for your projects, ensure our translated documents are a faithful reproduction of the originals and your company’s voice.
If changes to the layout are required, we provide desktop publishing services for flawless end results.
We care about your feedback.
Your satisfaction and opinion matter. We take your feedback into account to improve our processes and share it with all relevant team members, including linguists.
Our values and philosophy
At TWIS, we uphold a wide-ranging set of core values which reflect our dedication to a human-centred approach, diversity, inclusivity, social engagement, knowledge transfer and openness to technology. These values are the cornerstone of our identity and guide every aspect of our translation and localisation services.
Integrity: Integrity is fundamental to our operations. We are committed to honesty, transparency and ethical behaviour in all our interactions with clients, translators and stakeholders.
Customer-centricity: We deliver excellent language services to meet our clients’ expectations, fostering strong and enduring relationships built on trust, respect and mutual benefit.
Cooperation: We embrace the diverse perspectives and expertise of our team members and stakeholders, recognising that innovation thrives in an inclusive environment in which everyone’s voice is valued.
Timeliness: Because meeting agreed deadlines (and even delivering ahead of schedule) is of the utmost importance in today’s business world, we ensure our clients’ projects progress smoothly and efficiently.
Confidentiality: Confidentiality is vital for you and all relevant parties. Consequently, we apply stringent measures to safeguard our clients’ sensitive data, prioritising security, confidentiality and privacy.